Made To Order

Over the years, Thick Ass Glass has refined the Made To Order (MTO) process — a program designed for customers who want something specific, unique, or currently out of stock. Whether you’re looking to bring back a favorite combination or design something entirely new, we can make it happen.

Every MTO piece is produced to our specifications, ensuring the same thickness, clarity, and durability that define every TAG product.

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Why We Offer Made To Order

Our catalog features hundreds of designs, but restocks are typically limited to select variants. The Made To Order program gives you the freedom to request nearly any piece from the TAG lineup — or even a completely custom concept — without waiting for standard restocks.

Each piece is built to the same exacting standards as our production line, so you receive authentic TAG quality in the exact style or configuration you want.

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Lead Time and Expectations

MTO orders are planned and completed within our ongoing production schedule.
Because each piece is individually produced or part of a small run, lead times can be up to 12 months, depending on scheduling and customization level.

We always recommend customers be prepared to wait the full 12 months for their order to be completed. This allows us to maintain consistency, quality, and efficiency within our production plan.

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Expedite Option (New)

For customers who need their piece sooner, we now offer an Expedite Option for select MTO orders.

• This option can reduce the lead time from 12 months down to 2–4 months.

• Expedite requests are handled on a case-by-case basis, as not all products can be accelerated due to design or production constraints.

• CMTOs (Custom Made To Order) are not eligible for expedite requests.

• Because expediting significantly increases production costs, it carries a substantial additional fee.

To inquire about eligibility and pricing, please email info@thickassglass.com with your MTO request details.

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Benefits of Made To Order

1. Customize nearly any TAG design — choose your logo and color combination.

2. Recreate discontinued or rare variants.

3. Request fully custom designs (CMTOs), made specifically to your specifications.

4. Guaranteed TAG quality — all MTO pieces are built to our controlled specifications for durability and function.

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How to Request a Made To Order Piece

Email info@thickassglass.com with the following details:

1. Reference SKU or website link for the base product.

2. Requested logo style.

3. Requested glass color combination.

💡 Tip:
Standard color accents such as Blue, Green, and Red are the most cost-effective.
Specialty colors like Blue Slyme, Double Mai Tai, or Blue Stardust use premium materials and may increase both cost and lead time.
Fully custom designs are quoted individually based on complexity and scheduling.

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Example Email Format

Subject Line: MTO Request
Base Product Link:
https://www.thickassglass.com/products/16-double-honeycomb-water-pipe-7mm-thick-w-spinning-splashguard?variant=4127245637
Requested Logo Style: Blue Slyme Logo
Requested Glass Color: Green Accents (mouthpiece, joint rim, base rim)

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Color and Logo Options

📄 You can download this PDF to view examples of all currently available color and logo combinations.

(As of 10/16/2024)

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In Short

Made To Order gives you total creative freedom — from reviving classic designs to creating something never before made.
Each piece is built to TAG’s exact specifications and scheduled within our production plan to ensure consistent quality.
Customers should be prepared for a 12-month lead time, with expedited options available for select MTOs upon request.