TAG Optional 2-Year Warranty Protection Plan

We offer an optional 2-Year Warranty Against Breakages on eligible products.
If your covered piece breaks, we’ll replace it one time free — you just pay shipping.

📸 Picture confirmation is required for all warranty claims.
To begin, email clear images of the broken product to info@thickassglass.com.

⚠️ Important:
Do not throw away or discard your glass until your warranty claim has been fully completed and approved.
Additional photos or details may be requested during the review process.

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Warranty Overview

• Covers one (1) replacement of your TAG product within 2 years of the original purchase date.

• “Broken” means damaged to the point of dysfunction or no longer operable.

• Chips and cracks are not covered unless the item is rendered nonfunctional.

• The warranty is an optional add-on and must be purchased at the same time as the product.

• Warranty cost equals 25% of the item’s MSRP and covers up to 4× that amount in MSRP value.

  Example: A $25 warranty fee covers up to $100 in MSRP product value.

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Warranty Rules

1. Claim Submission:
   To begin a claim, email clear images of the broken product to info@thickassglass.com.
   Do not dispose of your glass until the claim has been reviewed and approved. (No exceptions.)

2. Coverage Period:
   Covers one replacement within 2 years of purchase for products damaged beyond functionality.

3. Renewal:
   The warranty cannot be renewed. Replacement items do not include a new warranty.

4. Loss & Theft:
   Lost or stolen items are not covered.

5. Eligibility:
   Only products purchased directly from www.thickassglass.com are eligible.
   The warranty must be purchased concurrently with the original product.
   It is not available for purchases made through third-party or brick-and-mortar retailers.

6. Warranty Value and Replacement Selection:

   • Warranty value is always based on MSRP, not sale price or coupon-adjusted pricing.

   • Coupons, loyalty discounts, or promotional codes cannot be applied to warranty replacement orders.

   • Customers may not select 2nd Quality pieces as replacements.

   • If you choose a replacement item with a higher MSRP, you’ll pay only the difference.

7. Coverage Scope:
   Covers the main pipe and included accessories.
   Accessories are covered for one replacement (shipping cost applies).
   If the main pipe breaks, the full unit (pipe and accessories) will be replaced one time, and the warranty will then be considered fulfilled and completed.
   If accessories were already replaced previously under warranty, they will not be included again with a later main pipe replacement.
   Customers may choose to purchase replacement accessories when completing their beaker or pipe replacement order.

8. Exclusions:

   • Quartz products are not covered under this warranty.

   • 2nd Quality items are not eligible for warranty coverage or replacement.

   • Warranty replacements will always be 1st Quality items.

9. Discount Codes:
   Discount or loyalty codes cannot be used toward warranty replacements.

10. Applying Warranty Value:
    Warranty value applies toward MSRP only.
    You may add additional products to your replacement order to utilize your full covered amount.

11. Grandfathered Clause:
    If the MSRP of your original item increases after purchase, your warranty coverage will be honored at the current MSRP for that same product type or equivalent in-stock variant within the same model family.
    If the original item is out of stock, you may choose to wait for restock to receive your grandfathered replacement.
    There is no time limit once your claim has been approved, though some products may be discontinued and not guaranteed to restock.
    Refunds are not provided under this warranty.

12. Shipping:
    Flat-rate or standard shipping options are not available for warranty replacement orders.

13. Fee Accuracy:
    The warranty is only valid if the fee equals 25% of the product’s MSRP.
    If a website error results in an incorrect warranty fee, the correct fee will be required to process your replacement.

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Summary

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How It Works

1. Purchase the Warranty Add-On during checkout.

2. If your piece breaks within 2 years, email photo confirmation to info@thickassglass.com.

3. Do not throw away your glass — additional pictures may be requested before approval.

4. Once approved, we’ll replace it with an equivalent 1st Quality item (MSRP-based).

5. You pay only the shipping cost — one replacement per warranty.

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The TAG Warranty Protection Plan is built to protect your investment with fairness and transparency.
Our process is simple: document, verify, replace — backed by the craftsmanship and reliability that define Thick Ass Glass.