Guaranteed Lost/Stolen Delivery Protection

Lost/Stolen Delivery Protection Guarantees you a quick free replacement if your package is lost in the shipping network or even stolen off your porch!

Must be reported within 48 hours of tracking delivery confirmation.

Email info@thickassglass.com immediately with your order# and description of situation.

Eligible For Reshipment when:

• Lost Shipment (Never Delivered)
• Stolen Shipment (Porch Thieves)
• Damaged Product (Image confirmation within 48 hours of delivery according to tracking) Reshipment must be identical order contents unless out of stock.

Refund Policy

• This insurance policy does not offer a refund but instead it provides a free replacement order for the lost/stolen goods.
• Return of product is not available on replaced lost stolen shipments. If your shipment is lost, then replaced, then no return for refund option is available on the replaced shipment. 
• Only in the event where the original order items are out of stock may the product value be applied towards a different in stock item. A refund is only available in the form of credit towards a new replacement order. Option to select an in stock equal value swap item with free replacement shipping is available.

Eligible For Refund via in store gift card when (excludes insurance fee):

• Lost/Stolen Shipment (Original Product(s) is out of stock)
• Damaged Product (Original Product(s) is out of stock)
• Must be reported within 48 hours of tracking delivery confirmation

For High Value Shipments

• High value orders will require a signature confirmation. If reported lost while signature is present, a claim must be filed with the shipping carrier. 

For International Shipments

• If you waive signature requirement to accept delivery you are voiding shipping insurance coverage. In this event, no claim can be filed/accepted.

 

Please Note

This is NOT a Warranty. Shipping Insurance will only cover your order during transit.

Any orders replaced under this policy can not be returned or refunded.