Shipping Insurance Policy

Guaranteed Lost/Stolen Delivery Protection

Shipping Insurance Policy

Lost/Stolen Delivery Protection Guarantees you a quick free replacement if your package is lost in the shipping network or even stolen off your porch!
Must be reported within 48 hours of tracking delivery confirmation

Email info@thickassglass.com immediately with your order# and description of situation.

Eligible For Reshipment when:

  • Lost Shipment (Never Delivered)
  • Stolen Shipment (Porch Thieves)
  • Damaged Product (TAG already covers all products against transit damage)
  • Must be reported within 48 hours of tracking delivery confirmation
  • Reshipment must be identical order contents.

Refund Policy

  • This insurance policy does not offer a refund but instead it provides a free replacement order for the lost/stolen goods.
  • Only in the event where the original ordered item(s) are out of stock may the order be fully refunded (minus the insurance fee).

Eligible For Full Refund when:

  • Lost/Stolen Shipment (Original Product(s) is out of stock)
  • Damaged Product (TAG already covers all products against transit damage)
  • Must be reported within 48 hours of tracking delivery confirmation

Please Note

This is NOT a Warranty. Shipping Insurance will only cover your order during transit. 

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