Shipping Time
- Processing an order generally takes 1-2 business days, shipping time is generally 1-6 business days. (UPS Ground & USPS Priority Mail)
- We can ship to virtually any address in the world.
Returns
- You may return most new, unused items within 48 Hours of delivery for a refund. (Email: info@thickassglass.com)
- We Do Not Accept Returns For Used Products.
- Used products that are returned will be disposed of and no refund will be administered.
- If the return is not due to a faulty, damaged or otherwise broken product, then you will be required to pay the return shipping fee.
- You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 6 business days (US)), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
- If you choose to return an item for refund, TAG will require you pay return shipping fees. TAG will refund the total product cost excluding the original shipping charge.
- For any order that has already shipped, any shipping-related costs incurred by TAG are non-refundable. This includes actual outbound shipping charges, shipping insurance, signature fees, carrier surcharges, address correction fees, and return-to-sender fees, even if the order qualified for free shipping or showed a $0.00 shipping charge at checkout.
- If the package is returned to us (Return To Sender), TAG will resend it at no additional cost to you. However, if you choose to cancel or request a refund instead, TAG will refund the product value only, less any non-refundable shipping-related costs incurred by TAG, including shipping insurance and actual carrier charges, even if the order originally qualified for free shipping.
Guaranteed Lost/Stolen Delivery Protection
Read more about it here